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How to reduce your disk usage

If your domain exceeds its allocated disk space quota, we will send you a monthly email warning, providing you with an opportunity to reduce disk usage to avoid unnecessary charges for over-usage.

Reduce Disk Usage:

1. Investigate the cause of overuse
Refer to our Disk Usage Beta tool in konsoleH to investigate which folders within your hosting account are causing the disk over-usage. Oftentimes the main cause of excessive disk usage is email. This tool includes the option to bulk delete email for a specific time frame.

2. Remove unnecessary files
Emails, logfiles and website backups are common causes of excessive disk usage. In each hosting package, mail is found in the user’s directory, and log files in www_logs. If either of these directories or a sub-folder becomes too large, check if the problem is caused by:

a. Email
Email accumulating on the server can lead to both disk- and inode-overuse i.e. both large volumes and large numbers of emails. If your email is set up to use IMAP (the default setting), then all mail stays on the server and adds to your disk usage. Excess email is often caused by

  • Spambucket or trash folders that need clearing
    Delete this mail, either
    • within your mail programme (e.g. Outlook)
    • via the Disk Cleanup Tool
    • via Webmail, via the File Manager, or
    • using FTP
    • Catch-all mailbox that is ignored
      Access this catch-all mailbox and delete the mail via Webmail or FTP. Reconsider if a catch-all is needed. If the catch-all has been forwarded on, or it isn’t necessary to view the individual mail, the entire mailbox with contents can be deleted via the Manage Accounts Tool.
    • Forwarding on mailboxes to external addresses is not being cleared out.
      Delete the mailbox and replace it with an alias which will forward email to the external address, without keeping a duplicate copy in the original mailbox. Use the Manage Accounts Tool
    • Large amounts of legitimate mail in the Inbox of your mail programme, or saved in a subfolder
      Use your mail client (e.g. Outlook, Thunderbird) or File Manager to back up or archive your mail, and then delete it from the server. Remember to empty the trash after deleting.
    • Back up Outlook mail
      Back up Thunderbird (set the folder to archive to your local drive, not the IMAP folder.

b. Log Files
Each log file represents one day of browsing to your website. It is these files that are used to generate your Web Statistics, but excessive files can be downloaded and stored elsewhere.

c. Backup Files

CMS’s like WordPress or Joomla may use backup extensions or plugins which place backup files in your hosting account. These files, which are usually recognizable as .zip, .gzip, and .tar.gz, can be downloaded via FTP and stored elsewhere, and then deleted from your account.

3. Upgrade to a higher Web Hosting package if necessary

Upgrading to a higher package will provide you with a bigger disk space quota. The various packages and their quotas are available on our product information pages.